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Outcomes / Results
- What are some of the possible decisions through arbitration?
- What happens if I win through arbitration?
- Can I choose a replacement vehicle or am I required to accept a refund?
- What happens if I choose a replacement vehicle?
- What happens if I choose a refund?
- What happens if arbitration is not favorable to me?
1. What are some of the possible decisions through arbitration?
An arbitration decision will determine if the vehicle conforms to the warranty or does not conform to the warranty. If the vehicle does not conform to the warranty, the consumer has the right to elect either a replacement of the vehicle or a repurchase of the vehicle. If the consumer has stated a preference for one of the options, the decision may reflect the consumer’s stated preference as part of the decision. If the vehicle is no longer under warranty, and the consumer still owns the vehicle, the arbitrator may order the manufacturer to provide an additional attempt to repair the vehicle at no cost to the consumer.
2. What happens if I win through arbitration?
Participating manufacturers in the California state-certified arbitration programs have agreed to be bound by the arbitrator’s decision, if the consumer accepts it. The manufacturer must perform the arbitrator’s decision within 30 days of the consumer’s acceptance of the arbitrator’s decision.
3. Can I choose a replacement vehicle or am I required to accept a refund?
You have the option to choose a refund or replacement.
4. What happens if I choose a replacement vehicle?
The manufacturer must replace your vehicle with a substantially identical vehicle. If you choose additional options or after-market items, you may have to pay for those items. The arbitrator may deduct a mileage offset for the use of the vehicle prior to the first warranty repair attempt.
5. What happens if I choose a refund?
The consumer is entitled to receive all the monies paid for the vehicle, and may also include a deduction for mileage offset.
6. What happens if arbitration is not favorable to me?
If you are still under the manufacturer’s original warranty, and there are further attempts by the manufacturer to repair the vehicle, -you may refile for arbitration if the repair attempt is not successful. You may want to consult with an attorney to see what other options you may have.
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